Privacy Policy

Effective Date: 1/7/2025
Company Name: The Glass Collective
ABN: 44748007639
Website: www.glasscollective.com.au
Contact: info@glasscollective.com.au

1. Introduction

The Glass Collective respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following personal information when you interact with us, including via our website, phone, email, or in person:

Your name, address, and contact details (phone, email)
Job site addresses and project details
Billing and payment information
Details of products or services you have purchased
Feedback, testimonials, or enquiries

3. How We Collect Information

We collect your personal information when you:

Contact us for quotes or enquiries
Place an order or request a service
Use our website or fill out online forms
Interact with us on social media
Communicate with our staff or contractors

4. Why We Collect Your Information

We collect and use your information to:

Provide glazing products and services
Generate quotes and process transactions
Schedule deliveries or installations
Communicate project updates
Manage warranties and after-sales service
Comply with legal and regulatory obligations

5. Disclosure of Your Information

We may share your personal information with:

Our employees, installers, and contractors
Suppliers or manufacturers for product fulfilment
Accountants, insurers, or legal advisors (as needed)
Government or regulatory bodies, if required by law

We do not sell, rent, or trade your personal information.

6. Data Storage and Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure. Your information may be stored in:

Secure cloud-based systems
Local business systems with password protection
Physical files kept in locked storage (if applicable)

7. Access and Correction

You may request access to the personal information we hold about you. If any details are incorrect, you have the right to request corrections. To do so, please contact us at [your contact email or phone].

8. Website and Cookies

Our website may use cookies or analytics tools to collect information about how you use our site. This helps us improve user experience and marketing. You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this policy or your personal data, please contact:

Company Name: The Glass Collective
Website: www.glasscollective.com.au
Contact: info@glasscollective.com.au